To request a return please click here to contact our support team.
Please include the following information:
- Name on the order
- Order number
- Product/s for return
- Reason for return
Once you email us, our customer service team will review your request and be in touch within 1–2 business days with further instructions.
Once we have received your returned item, your return is normally processed within a week.
If an item is refunded to you, you’ll receive the payout in the same currency from which you purchased the products. This will be issued to the original payment method used when initially placing your order.
We do not cover return costs and shipping costs are nonrefundable. You will be responsible for paying for your own shipping costs for returning your item.
No cost will be covered should the products go missing during the return shipping. We advise you to send all items back with a transport company that provides an insured track & trace service.